Fix 401 unauthorized login error
401 unauthorized login error is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing seve
4 min read
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Troubleshooting
Isolate a failure and share useful evidence with support.
75 references · Showing 1–30
Fix 403 forbidden stream error
403 forbidden stream error is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing severa
4 min read
Fix 404 stream not found message
404 stream not found message is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing seve
3 min read
Fix 4K channels stutter
4K channels stutter is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing several setti
3 min read
Fix 500 server error in a player
500 server error in a player is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing seve
4 min read
Fix 502 gateway error during live TV
502 gateway error during live TV is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing
4 min read
Fix AirPlay cannot find the television
AirPlay cannot find the television is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changin
3 min read
Fix Android TV cache causes slow playback
Android TV cache causes slow playback is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Chan
4 min read
Fix Application installation is blocked
Application installation is blocked is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changi
4 min read
Fix Audio is out of sync with video
Audio is out of sync with video is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing s
4 min read
Fix Audio plays but the video is black
Audio plays but the video is black is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changin
4 min read
Fix Black screen after selecting a channel
Black screen after selecting a channel is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Cha
4 min read
Fix Catch-up TV is not working
Catch-up TV is not working is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing severa
4 min read
Fix Channel groups are missing
Channel groups are missing is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing severa
3 min read
Fix Channel logos do not load
Channel logos do not load is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing several
3 min read
Fix Channels are in the wrong order
Channels are in the wrong order is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing s
4 min read
Fix Channels not loading while VOD works
Channels not loading while VOD works is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Chang
4 min read
Fix Choosing 2.4 GHz or 5 GHz Wi-Fi
Choosing 2.4 GHz or 5 GHz Wi-Fi is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing s
4 min read
Fix Choosing Wi-Fi or Ethernet for IPTV
Choosing Wi-Fi or Ethernet for IPTV is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changi
4 min read
Fix Chromecast casting fails
Chromecast casting fails is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing several
3 min read
Fix Connection timeout when opening channels
Connection timeout when opening channels is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. C
3 min read
Fix Device timezone causes schedule errors
Device timezone causes schedule errors is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Cha
4 min read
Fix DNS errors block playlist access
DNS errors block playlist access is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing
4 min read
Fix Downloader code is not working
Downloader code is not working is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing se
3 min read
Fix Duplicate channels appear
Duplicate channels appear is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing several
3 min read
Fix EPG data missing from the player
EPG data missing from the player is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing
4 min read
Fix EPG loads very slowly
EPG loads very slowly is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing several set
4 min read
Fix EPG showing the wrong time
EPG showing the wrong time is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changing severa
4 min read
Fix External player closes immediately
External player closes immediately is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Changin
3 min read
Fix Favorites disappeared after an update
Favorites disappeared after an update is best solved by isolating five layers in order: the player, the device, the home network, the internet route and the authorized source. Chan
4 min read