Ask one question at a time
Include the screen model, player version, what you expected and one test you tried. Use a short title that identifies the symptom.
Keep private details out
Remove account details, passwords, customer names, full playlist links, QR codes and panel addresses. Discuss only sources you are authorized to use.
Review and appeal
Posts and edits can enter moderation. Staff may remove spam, abuse, impersonation, unauthorized sharing or exposed private data. Use a private appeal and describe the decision you want reviewed.