Write down both clocks
Choose an affected programme near midnight and copy its date and start time from the broadcaster. Record the receiver's zone and the zone shown for the actual feed. When comparing dates, use the programme day, since daylight saving can change the offset between two otherwise familiar cities.
Try one daytime control
Pick an afternoon programme on the same station and replay it in the same app. Note the expected start and the first scene you see. If only the overnight example is wrong, inspect the date boundary before changing a global offset. If both start at the same offset from the schedule, check whether the player maps the feed time consistently.
| Check | Write down |
|---|---|
| Overnight programme | Full date, time, zone and replay opening |
| Daytime programme | Date, time, zone and replay opening |
| Other channel control | Whether its guide and replay agree |
Report the difference
Send the feed name, time zone and both examples. State whether you selected a finished programme from the guide, opened a dedicated replay page or scrubbed back from live. Those can use different playback paths. Keep the actual account and playlist fields private.