Record the version and source
Use the official store when the publisher offers it for your model and region. Save the public listing URL and visible version or last update information. If the provider supplies a separate authorized file, ask for the official publisher route and checksum where available. Only compare a checksum against an independently supplied reference.
Handle a device change
A player that was already installed can remain usable even when the store does not show it for a replacement device. Confirm how to restore the app and player licence before resetting the old screen. Check the viewing account and app publisher as two separate support contacts.