Start inside the programme
Play an item with speech and open the player’s audio and subtitles menu. Pick the audio track first and listen through a complete exchange. Then enable the caption track. An app can label the menu in your device’s language while the programme has its own audio, subtitles and accessibility captions.
Test with a line of dialogue that is easy to recognize. Some captions describe sounds and identify a speaker. A translated subtitle can tell you what was said while leaving out those details. Which track you need depends on who is watching and how they use the screen.
Compare the live and replay editions
The player can receive a different set of tracks in replay. A live channel might list two audio options during a match, then offer one in the replay. Compare the actual editions instead of asking support to fix a whole channel. If a track vanishes after switching feeds, check the new feed name and the time in the schedule.
| What you observed | What to record |
|---|---|
| Captions work on other programmes on this feed | Name the affected programme, date and track label. |
| One language plays on the phone and another on the TV | Record the chosen track and app version on both screens. |
| The guide is translated but there is one audio track | Record the audio menu during playback. The guide uses separate data. |
| Captions are permanently visible | Check whether the video has them rendered into the picture. |
Check whether the setting survives a restart
Close the player, reopen the same item and see which tracks it selects. If the preference changed, try another programme on the same feed. Write down whether the app remembers a single language preference or remembers a selection only for this item. Keep the player version beside that result.
When you report an issue, include the station, edition, programme time with zone and the name of the track you selected. A short description of what played gives the reader more to work with than a list of all the player’s settings.