Check the receipt from the previous address
Use the .app address for the current directory entry. If the receipt names the older .io domain, bring the receipt date and expiry to support and ask which renewal route now applies. A website redirect alone cannot tell you whether your account or app should change. Keep a record of the confirmation before replacing a working setup.
Check on your setup
Check the working player first. Confirm whether a renewal extends the same account and whether the expiry you see in the app will update.
What the provider publishes
The brief identifies starshare.app as the current StarShare reference. The prior project source identifies starshareiptv.io as a previous address.
For reseller enquiries
Ask the operator to reconcile any balance and activation history before migrating a panel account.
Match a renewal request to the original order
The project records identify starshare.app as the current StarShare reference and starshareiptv.io as a previous address. This profile keeps that history for readers with older receipts. Current first-party plans, account transfer terms and the trading operator were unavailable for independent verification. Compare a new renewal request with the exact address and seller on your original order. Ask the verified contact to confirm which address now handles your account before entering any account or payment information. StarShare reference address.
A site address and a viewing login are different fields. If the old site opens a newer address, that tells you where the web request went. Ask separately whether an existing player keeps its server settings and whether the current term or expiry date carries over. If you receive new setup instructions, record where they came from and what change they actually ask for. A working player is a useful control while you confirm the intended route. Check a three-part player login.
Write down the handover in the order it happens
In a fictional example, a customer has two months left on an existing order and receives a message inviting them to switch to a new panel. They ask the contact on the earlier receipt to verify the message. They also ask which expiry date the new panel should show and whether the original credentials remain valid. Only after getting clear written instructions do they try one authorized programme on the intended device. Keeping a screenshot of the old expiry date, with personal fields removed, gives the support team a way to reconcile the record if dates differ.
If a change requires a replacement player, leave the first one installed until you can verify one familiar live channel, the correct programme guide and any replay feature you rely on. Record the app and device versions. If only the guide is missing after the move, ask whether the guide source also changed. Move a viewing account to a replacement device · Keep a working guide mapping during a move.
Reconcile a panel balance before accepting the switch
If you manage a reseller account, save the opening credit balance, dated renewal activity and any unresolved deductions in a private record. Ask the supplier to identify which account will receive the balance and when the new figure becomes visible. Use a common date for the old closing amount and the new opening amount. Ask who will investigate a missing transaction and how a reversal is posted. This profile has no verified terms promising that credits transfer. A written reconciliation gives you a specific record to check before renewing or placing another order. Reconcile credits and renewals.