Before the test
An address move does not by itself prove that an existing customer or credit balance carries over.
One test result
Use the same screen and programme for one short control run. Record the app version, network path and which feature worked. Keep all account fields private.
Decision record
Write down any terms the provider supplied and which two features are essential. Keep results for the guide, playback and account access in separate columns.
Check the receipt from the previous address
Check the working player first. Confirm whether a renewal extends the same account and whether the expiry you see in the app will update.