Reconcile one fixed period
Choose a date range and record the opening balance from the provider's panel. Track each confirmed movement with its date, credited or deducted quantity, and a private order reference. Keep pending orders on a separate list until they post. A reserved amount may reduce your usable balance before it appears as an activation, so ask the provider how reservations are shown.
Work through an example
| Posted entry | Movement in credits | Expected balance |
|---|---|---|
| Opening balance | — | 24.0 |
| New pack posted | +10.0 | 34.0 |
| Renewals for the period | −7.5 | 26.5 |
| Activation reversed | +0.5 | 27.0 |
The quantities are illustrative. If the panel shows 26.5 usable credits, compare the reversal status and any reserved credits before assuming the provider miscounted. Ask for the movement ID and effective date if the balance and detail pages disagree.
Preserve the evidence privately
Keep the statement and the order reference with your own reconciliation. Use a masked reference when you ask for forum help, and remove customer names and credentials from screenshots. Once the two balances agree, compare the remaining usable credits with the activation terms you already committed to customers.