Keep the .io hostname with the order
Mega OTT names appear on several hostnames. The .io source includes an FAQ under /4k/. When recovering an older order, identify the seller and hostname on the receipt before sending any account details. Find the recovery contact through the matching website. Ask which fields it needs to identify the order and which instructions apply to your current device.
Check on your setup
Use your receipt’s date, term and private order reference for the support question. Check an existing app on the original device before moving the account to a new one.
What the provider publishes
The .io site has a Mega OTT questions and answers section under /4k/.
Published viewing terms
Provider list reviewed 2026-11-13. The monthly equivalent is the full term amount divided by its duration.
| Months | Published USD total | Approx. USD per month |
|---|---|---|
| 1 | $6.99 | $6.99 |
| 3 | $16.99 | $5.66 |
| 6 | $29.99 | $5.00 |
| 12 | $44.99 | $3.75 |
The listed terms show one concurrent connection.
For reseller enquiries
Ask the seller to name the operating entity that issues credit receipts and handles disputes.
Recover a Mega OTT order from the correct domain
Start with the receipt or original order confirmation. The megaott.io record points to a FAQ under /4k/. IPTVShub also has a separate record for megaott.app. Before using a support contact from a web search, compare the seller, hostname and order route on the receipt with the matching site. An account can have a familiar name while its order record belongs to a different seller. Keep the support enquiry with the order you can actually identify. Mega OTT .io FAQ · Separate MegaOTT .app record
Leave the original screen working during recovery
If the current device still plays, keep its app and configuration in place while you verify the replacement instructions. Check which player, model and store you will use on the new screen. Note the existing expiry and the type of sign-in the old app expects. Share the order identifier only through the verified support route and only when the seller requests it to locate the purchase. A public screenshot can show the name of a field without showing the value you were given. If you need new credentials, use the account recovery instructions for that order. Prepare a replacement device without losing the working setup
The Mega OTT .io pricing and terms pages describe one concurrent connection for their listed retail offers. During a one-stream handoff, stop playback on the old device and close the session before testing the new one. This gives you a cleaner observation than trying both screens together. If the new app rejects the account with the old session ended, write down whether the error appeared during sign-in, while the list loaded or after selecting a programme. Confirm the allowance on your own order if it differs from the public schedule. Mega OTT .io published pricing · Mega OTT .io service terms
Ask whether recovery changes the account or only the device
A seller may restore access to the original account or ask you to use a different supported setup. Check whether the term and expiry stay the same and whether another device enrolment or player licence needs attention. If the app asks for a payment before you reach the sign-in screen, identify the app publisher and charge separately from the viewing order. If your former app stored favourites locally, keep a shortlist of the station names before removing it. Separate the app purchase from the viewing account
Verify one ordinary programme before retiring the old setup
Open a familiar source on the replacement, then close and reopen the app to check that the working setup persists. Compare the expiry and plan details to the order you recovered. If anything differs, use the private support conversation and your dated notes to ask about that exact discrepancy. A replacement screen that plays successfully answers one device question. The order confirmation still provides the evidence about which seller and term supplied access.