Before the test
Treat the .io and .app sites as separate research records until a documented operator relationship connects them.
One test result
Use the same screen and programme for one short control run. Record the app version, network path and which feature worked. Keep all account fields private.
Decision record
Write down any terms the provider supplied and which two features are essential. Keep results for the guide, playback and account access in separate columns.
Keep the .io hostname with the order
Use your receipt’s date, term and private order reference for the support question. Check an existing app on the original device before moving the account to a new one.