Treat the device guide and renewal terms as two tasks
Read the installation route before comparing duration. If you are renewing an existing account, confirm the expiry that will change and ask whether the old player installation will keep working. The published contact route and the invoice should give you a clear place to report an activation applied to the wrong account.
Check on your setup
Keep your original receipt and current expiry privately. Confirm which account the order extends before testing the player or resetting its data.
What the provider publishes
The Lion OTT site publishes pricing, installation and contact material on separate pages.
For reseller enquiries
Request the public seller route and private panel onboarding details through a verified contact, then keep panel addresses out of public posts.
Check which account the Lion OTT payment will extend
Lion OTT publishes pricing, installation and contact information on separate pages at lion-ott.app. When an existing term is ending, start with the working account and its order record. Find the reference from the original receipt, the displayed expiry and the device you currently use. In the provider’s contact route, say that you want to renew that account and name the new duration. The published renewal guidance asks readers to distinguish an extension from a new order and bring the previous reference. Lion OTT renewal guidance · Lion OTT contact page
If you want to pay early, ask how the provider will handle the unused time. A reply with the new term price and no resulting date leaves an important detail open. Request the date from which the new period would apply, the resulting expiry and any change to the player. Write the agreed dates beside the term and USD quote. If the panel or app shows only a date, ask which day or local time governs the change when it is close to the expiry. Lion OTT’s early renewal guidance · Lion OTT pricing page
Reopen the working app after confirmation
Once the provider confirms the extension, reopen the same app and check the expiry if it displays one. Then play a known station or programme. If the date has changed but the player shows an error, note the old and new dates with the exact error and time. Leave the profile intact while support checks the account. A reset can remove evidence and make a simple expiry check harder.
If you are also replacing the television, complete the renewal check on the old screen first where possible. Verify the new app’s publisher and sign-in route separately. You can then tell whether a failure follows the renewed account or only the replacement setup. End the first session before opening another if your allowance requires it. Lion OTT installation guide · Move an existing viewing account
Keep payment and support in one short record
Save the original receipt, the renewal confirmation and the contact that can identify each of them. A useful example is a row with the previous date, next term, agreed price, updated date and confirmation time. If the renewal was applied to a different account, bring the two references to the official contact privately so support can find the original action. For reseller access, ask the contact who issues the panel credentials and who can correct a mistaken extension. Keep panel addresses and customer values out of public posts. Lion OTT terms · How to document a renewal