Record how the account connects
Look at the setup type selected in your current profile. Write down the visible labels and whether there is a separate guide source. Retain the private connection details through the provider's approved recovery route. Avoid copying profile credentials into public notes.
Confirm the failure stage
Test live playback first. If it works, compare one missing or shifted guide entry. If the whole profile fails to open, look at account and portal state before using a guide refresh.