Setup and account details
| Criterion | Trex IPTV | Crystal IPTV |
|---|---|---|
| Website | trexiptv.app | crystaliptv.app |
| Public source | The Trex site is served under /OTT/. Its viewing and trade material are listed separately. | The Crystal IPTV homepage presents subscriptions and reseller panel information. |
| What to test | Ask for the accepted player and sign-in fields before starting the trial timer. Check a guide refresh and a second concurrent session only if allowed. | After activation, test one guide refresh and reopen the app. Note whether playback works while the guide is empty. |
| Trade question | Record a renewal deduction and an activation deduction separately. Request the written account recovery process for panel operators. | Request the panel's escalation path for a customer activation that completes on the panel but does not open on the player. |
How to complete this worksheet
Ask each operator for the same term, currency, market and connection allowance. Use the same app and screen when both support them. Record a named programme, guide refresh and support response. Compare only the parts you can verify in both columns.
Before placing an order
Use the worksheet with the two quotes and your test results. Record the date, market and device on both sides.