Start at the device row in the Trex help centre
Use the /OTT/ Help Centre to find the steps for the device you actually own. A MAG set-top box and an Apple TV both appear in the published help library, but the setup fields and store routes differ. Read the order summary beside the guide. A player purchase may carry its own charge, and an account with a confirmed active session limit can have more than one installation.
Check on your setup
Write down the two inputs the support guide asks you to check, then try the player on the screen you use most. Record the start time of any trial and schedule one guide refresh before the trial expires.
What the provider publishes
The Trex site is served under /OTT/. Its viewing and trade material are listed separately.
Published viewing terms
Provider list reviewed 2026-11-13. The monthly equivalent is the full term amount divided by its duration.
| Months | Published USD total | Approx. USD per month |
|---|---|---|
| 1 | $9.99 | $9.99 |
| 3 | $24.99 | $8.33 |
| 6 | $39.99 | $6.67 |
| 12 | $54.99 | $4.58 |
Confirm the allowance for the order.
The Help Centre publishes a 24-hour trial request. The service terms make trials subject to eligibility and capacity.
For reseller enquiries
Record a renewal deduction and an activation deduction separately. Request the written account recovery process for panel operators.
Published credit packs
Provider list reviewed 2026-11-13. The last column estimates the credit cost for a 12-month customer term before fees and support costs.
| Credits in pack | Total USD | USD per credit | 12-month credit cost |
|---|---|---|---|
| 60 | $111.00 | $1.85 | $22.20 |
| 120 | $214.80 | $1.79 | $21.48 |
| 300 | $507.00 | $1.69 | $20.28 |
| 600 | $954.00 | $1.59 | $19.08 |
| Customer term in months | Credits used |
|---|---|
| 1 | 1 |
| 3 | 3 |
| 6 | 6 |
| 12 | 12 |
At the first listed pack’s rate, one 12-month activation uses 12 credits and costs $22.20 in credit inventory. The pack covers 5 such activations before any other deductions.
Open this example in the calculator
Artwork from the provider’s site
Supplied campaign illustration from the supplied website material.
Supplied campaign illustration from the supplied website material.
Supplied campaign illustration from the supplied website material.
Compare Apple TV playback and the Trex programme guide
Open the Apple TV route from Trex’s /OTT/ help library when the box attached to the TV is the actual player. Its public guide lists separate tasks for first login, a playlist that will not load and missing or inaccurate programme listings. Those distinctions help if the television already plays a channel but the guide is empty. First confirm which app is running on the Apple TV and whether the guide problem is limited to that app. Then select one live station with an accessible schedule from its broadcaster. Trex Apple TV setup and help · Trex device help centre
Compare one programme you can identify on screen
Find a programme with a distinct start and end, such as a local evening bulletin. Write down the station name, local edition, expected time and which schedule you used. On the Apple TV, start the stream and check that the picture is the intended edition. Then return to the guide and look for the same programme. The result may be a blank row, a plausible title at the wrong hour or a listing for another region. Save the exact observation instead of grouping all three as “EPG down.” Match a local feed to its listing
Try one other familiar station before changing a setting. If two unrelated schedules show the same shift, compare the device clock and time zone with the publisher’s time reference. If the fault follows a single channel, check the station identity first. A common name or logo can cover multiple local feeds. Trex’s programme-guide page advises checking the clock, letting an import finish and comparing more than one channel before applying an offset. Trex programme-guide notes · Diagnose a one-hour offset
Recheck after one small change
If your Apple TV player offers a supported guide refresh, note the current result before using it. Let the refresh finish and compare the same two rows again. Keep playback, account and app unchanged during this check. In a fictional example, the second station repopulates after refresh and the local bulletin still shows yesterday’s schedule. That gives you a narrower report. Send the affected station, edition, app version and local time to the appropriate support route. Avoid resetting the whole app before you have a private way to recover its working account and settings. What to check when a refresh leaves the guide empty
Save the current Apple TV support link
The Trex help centre groups instructions by platform. Save the exact Apple TV task page with the name of the installed player. If you first reached it through an old public bookmark, save the current page after it opens. Keep private account values elsewhere. When support suggests a new step, repeat the exact station comparison so you know whether it helped the programme guide, playback or both. Trex setup and migration FAQ