Check the app before allocating customer access
The source separates apps, plans and trade routes. A reseller can use the device guide to answer a practical question before promising access: will the customer’s exact screen open the supported player and retain the account after restart? Keep a short setup note by device family, and hand over the install and support steps that match it.
Check on your setup
Run one test activation on an approved account. Check playback after reopening the app, then refresh the guide and record how you reach support.
What the provider publishes
The Dino site has separate app, plan, wholesale and distributor destinations.
For reseller enquiries
Use the distinct wholesale and distributor enquiry routes for quotes. Specify whether you will activate end-customer accounts or supply downstream partners.
Start Dino onboarding on the customer’s screen
Dino IPTV separates device setup from its subscription and trade enquiry pages. When preparing a new viewing account, take the model from the screen the customer will use every evening. Ask the customer to open the approved app on that device before setting an activation appointment. Record the operating system, player edition and whether the app asks for a profile, playlist or another account method. A multi-device image on the website can orient someone to the setup. Use the written instructions and the actual device to decide what will work. Dino IPTV website · First viewing checks
On an authorized trial, run the part of the setup the customer will do alone after you leave. Ask them to use their normal remote to open the player, choose one live station and return to the guide. Then close and reopen the app. Note which profile it retained and how quickly the guide became useful. If the customer has another screen, schedule that test separately and check the permitted account allowance first.
Give the customer a short handover for the actual device
Prepare a note for the working configuration while you still have it in front of you. Include the screen name, the input if a box is connected, where the app lives and how to find the familiar station again. Add the support route and the date you verified it. Keep credentials in the approved private channel. If the original setup had a separate player charge, say who renews it and where the relevant receipt is held.
For example, suppose the trial plays fine on a connected box, but the household usually stays in the built-in TV menu. Show the customer which input to select and ask them to do it once with their own remote. A forgotten input step can sound like an account outage the next morning. That small handover test gives you a clear first question to ask if they call. How a trial can test a full routine
Choose the trade enquiry that matches the role
Dino publishes separate pages for wholesale and distributor enquiries. The wholesale page asks about expected volume, account work and support responsibilities. Its distributor page asks who will sell, activate and support downstream accounts. Use the wholesale route when the immediate question is buying enough capacity for your own customers. Bring a proposed division of access and responsibilities when discussing a downstream arrangement. Dino wholesale enquiries · Dino distributor enquiries
Before taking on either role, agree who handles the first call when the player opens and the renewal remains pending. Keep the provider escalation route next to the order record. If somebody else is taking over a shift, hand over the pending task, expected date and private reference through your own authorized system. Panel handover checklist