Setup and account details
| Criterion | Smarters 8K IPTV | 5G Live |
|---|---|---|
| Website | smarter8k.app | 5glive.app |
| Public source | The Smarters 8K site presents a service with app and help routes. | The brief identifies 5glive.app as the brand reference. The current first-party plan was unavailable for verification. |
| What to test | Write down the app store publisher and service invoice name as two fields. Confirm who handles a player licence versus a service login. | Check whether the instructions assume a particular player and document the app version and order contact before testing a connection. |
| Trade question | Ask whether player licensing is a separate customer charge and whether it appears in panel unit costs. | Ask for an auditable credit balance and the process to reverse a mistaken activation. |
How to complete this worksheet
Ask each operator for the same term, currency, market and connection allowance. Use the same app and screen when both support them. Record a named programme, guide refresh and support response. Compare only the parts you can verify in both columns.
Before placing an order
Use the worksheet with the two quotes and your test results. Record the date, market and device on both sides.