Setup and account details
| Criterion | Crystal IPTV | 5G Live |
|---|---|---|
| Website | crystaliptv.app | 5glive.app |
| Public source | The Crystal IPTV homepage presents subscriptions and reseller panel information. | The brief identifies 5glive.app as the brand reference. The current first-party plan was unavailable for verification. |
| What to test | After activation, test one guide refresh and reopen the app. Note whether playback works while the guide is empty. | Check whether the instructions assume a particular player and document the app version and order contact before testing a connection. |
| Trade question | Request the panel's escalation path for a customer activation that completes on the panel but does not open on the player. | Ask for an auditable credit balance and the process to reverse a mistaken activation. |
How to complete this worksheet
Ask each operator for the same term, currency, market and connection allowance. Use the same app and screen when both support them. Record a named programme, guide refresh and support response. Compare only the parts you can verify in both columns.
Before placing an order
Use the worksheet with the two quotes and your test results. Record the date, market and device on both sides.